1. Introduction

Welcome to Ashghal (“we,” “our,” or “us”). These Terms of Use (“Terms”) govern your access to and use of the Ashghal Platform (the “Platform”), including our website and mobile application. By using Ashghal, you agree to these Terms and our Privacy Policy.

2. User Rights & Responsibilities

By using the Ashghal Platform, you agree to:

✅ Provide accurate information when creating an account. ✅ Use the Platform for lawful purposes only and not engage in fraudulent activities. ✅ Respect other users and interact in a professional manner. ✅ Ensure that all transactions remain within the Platform to maintain security and protect both parties.

3. Platform Role & Limitations

Ashghal is an online marketplace connecting Clients and Service Providers. Ashghal does not employ Service Providers, nor does it oversee or control the services provided. Service Providers operate independently and are solely responsible for their work quality and legal compliance.

Legal Disclaimer:

• Ashghal is not liable for service outcomes, delays, or any disputes between users.

• The Platform does not guarantee the quality, safety, legality, or reliability of the services provided.

• Users are encouraged to conduct their due diligence before hiring a Service Provider.

4. Fees, Payments & Cancellations

A. Payments

• All payments must be processed through the Platform for security purposes.

• Ashghal uses third-party payment providers to process transactions securely.

B. Cancellation & Refunds

• Clients may cancel a task under specified conditions outlined in our refund policy.

• Refunds will only be processed if the Service Provider fails to complete the task as agreed.

C. Tax Responsibilities

• Service Providers are responsible for their own tax obligations, including VAT and income tax.

• Ashghal does not handle tax reporting on behalf of users.

D. Chargebacks & Disputes

• If a dispute arises, users should attempt resolution through Ashghal’s dispute resolution system.

• Chargebacks without prior dispute resolution may lead to account suspension.

5. Account Suspension & Termination

Ashghal may suspend or terminate user accounts if they:

• Violate these Terms or our Acceptable Use Policy.

• Engage in fraudulent or illegal activities.

• Fail to make required payments or engage in chargeback abuse.

6. Governing Law & Dispute Resolution

• These Terms shall be governed by the laws of [Insert Country].

• Disputes must first be attempted to be resolved through Ashghal’s internal dispute resolution system.

• If unresolved, disputes shall be handled through arbitration in [Insert Location].

7. Intellectual Property Rights

• All Platform content (logos, text, design) is owned by Ashghal and protected by intellectual property laws.

• Users may not copy, modify, or distribute Platform content without explicit permission.